Frequently asked questions
Welcome to our FAQ page! We believe in transparency and addressing your real concerns. Here you’ll find honest answers to questions you actually want to ask. If you don’t see your question answered here, please reach out to us.
Web Design & Development Questions
How much do you charge for a website?
Our website packages typically range from RM3,000 to RM15,000, depending on your requirements. Custom systems and AI automation solutions are priced separately based on project complexity.
Why are your rates what they are?
Our pricing reflects the quality and expertise we bring. We're a distributed team across Malaysia and Indonesia, which allows us to keep our costs reasonable while delivering high-quality work. Unlike template-based solutions, we create custom designs and solutions tailored to your business needs.
How long does it take to build a website?
A standard website typically takes 6-8 weeks to complete. Custom systems and AI solutions may take longer depending on complexity. We'll provide a detailed timeline during our initial consultation.
What Kind Of Clients Do You Work With?
I work with clients of all sizes from small to medium across many business sectors. They all have one thing in common – they want to grow their business online and present themselves professionally to the world.
How long is the timeline to develop 1 complete website?
The standard timeline is 10 working days to prepare a mockup and 20 working days to develop and complete content insertion. We will then live edit collaboratively. This makes the entire process much more efficient and removes any obstacles.
Do you provide after sales service or web update?
Every project will get free 12-month warranty and security updates. Content update is a separate service and will be charged separately. *Free service on minor updates.
Does every client will get access to their web admin?
Yes definitely. All website admin master access including Cpanel for hosting will be given upon delivery. No restriction access as your website is yours.
Can You Guarantee Me To Be On Page One Of Google?
No, and you should be very wary of anyone that tells you they can. Unfortunately there is no magic formula for achieving a high ranking in search results. However, we will optimise your site to have the best chance possible. We also encourage our clients to produce quality content, which definitely helps. There are many factors that help sites rank well including backlinks, cornerstone content etc. We would be happy to discuss these in more detail. Here are some resources that explain how to produce great content:
https://neilpatel.com/blog/ingredients-of-great-content/
https://www.jeffbullas.com/7-tactics-write-quality-content-audience-will-love/
How many person involve in your project?
Most of the projects will be designed and developed by me but also depending on timeline, complexity, functions, and also budget. Some projects may require additional manpower to meet the requirement.
Process & Communication
How do we work together during the project?
We maintain regular communication through your preferred channel (email, WhatsApp, or video calls). Our team spans across Malaysia and Indonesia, so we're comfortable working remotely while staying highly responsive.
What will you need from me?
We'll need:
Your business information and goals
Brand assets (if existing)
Content for the website
Images or videos you want to use
Access credentials to existing systems (if applicable)
Technical Details - What technologies do you use?
We choose the best technology stack based on your project needs. While we often use WordPress for standard websites, we also work with modern frameworks for custom development and AI integration.
How many person involve in your project?
Most of the projects will be designed and developed by me but also depending on timeline, complexity, functions, and also budget. Some projects may require additional manpower to meet the requirement.
Will my website be mobile-friendly?
Yes, all our websites are fully responsive and optimized for all devices. This comes standard with every website package.
Additional Services
AI Automation - What kind of AI solutions do you offer?
We provide:
Custom AI chatbots
Process automation
Data analysis tools
AI-powered customer service solutions
Branding & Design - What branding services do you provide?
Our services include:
Logo design
Brand identity development
Marketing materials
Social media graphics
Complete brand guidelines
Custom Systems - Can you build custom business systems?
Yes, we develop custom systems including:
Inventory management systems
CRM solutions
HR management systems
Custom business automation tools
Hosting & Maintenance
Do you provide hosting services?
Yes, we offer reliable hosting solutions with:
99.9% uptime guarantee
Regular backups
Security monitoring
Technical support
How much does hosting cost?
Our hosting packages start from RM400 per year, including maintenance and security updates.
Do you offer ongoing maintenance?
Yes, we provide maintenance packages that include:
Regular updates
Security monitoring
Content updates
Technical support
Performance optimization
Location & Service Area
Do you only serve clients in Kuching?
No, we serve clients throughout Malaysia and internationally. Our distributed team allows us to work effectively with clients anywhere.
Do you do face-to-face meetings?
While we're based in Kuching, we primarily work remotely. However, we can arrange face-to-face meetings for local clients or virtual meetings via video call for others.
Getting Started
How do we begin working together?
Schedule a free consultation call
We'll discuss your requirements and goals
We'll provide a detailed proposal and quote
Once approved, we'll begin with a discovery phase
Regular updates and feedback throughout the project
What makes you different from other agencies?
Expertise in both traditional web development and modern AI solutions
Multi-national team bringing diverse perspectives
Focus on business results, not just design
Custom solutions rather than templates
Clear communication in English, Bahasa Malaysia, and Indonesian