Our services are not refundable based on the agreement which we believe you have read before picking up our services. In our pass 8 years experience in the branding design industry, we understand that every person has different opinions or preferences. Occasionally, there will be people who is dissatisfied no matter how great our design is, and the only thing we can do is try our best to explain or revise to meet their expectations, even though sometimes they have bad taste in professional aesthetics.
Customers is always right, but we strongly suggest customers not to pass all responsibilities to designers. Speaking in an intimidating or insulting way, intentional or unintentional, will only make the designer feel depressed and decreases morale, which creates more problems rather than helping in solving the current problem, and ultimately making the design even worst. So we suggest customers to encourage instead of blaming, which we believe is the smartest way to solve a problem.
Ultimately if you are still dissatisfied with the design, we have no choice but to suggest you in finding other designers that best suits you.
All the above written are our heartfelt words, which we would like to apologise in advance if you were offended by some statements. Ultimately, we hope everything goes well for you and our services will achieve your expectations. Peace!
